Warranty
This is a limited warranty. This Warranty applies to all COFFEE MAKERS & ESPRESSO MACHINES with Cafe Bueno brand names. Cafe Bueno warrants each product to be free from defects in material and workmanship. From the purchase date, our obligation under this Warranty is to provide one (1) year free parts and labor on the entire unit or until 1,000 Dispensed Beverages, whichever comes first. "Dispensed Beverages" means any beverage or liquid dispensed by the machine during normal operation, whether coffee-based or non-coffee-based, including but not limited to espresso, coffee, milk-based beverages, hot water, or similar drinks. Cleaning, rinsing, descaling, diagnostic, or maintenance cycles do not constitute Dispensed Beverages unless such cycles increment the machine’s internal beverage counter. Warranty eligibility based on beverage count shall be determined solely by the machine’s internal beverage counter. All products in need of repair are to be shipped to an Authorized Cafe Bueno Service Center at the owner’s expense, and Cafe Bueno will then incur the return shipping costs. For added protection and secure handling of any of our products that is being sent, we recommend you use a trackable insured delivery method. Cafe Bueno cannot be held responsible for in-transit damage or for packages that are not delivered to us. Lost and/or damaged products are not covered under Warranty. If an item is returned for Warranty repair and is found to have damage during our inspection, the customer will be responsible for the repair costs. These costs, as determined by Cafe Bueno, must be paid in full before the repaired item is shipped back to the customer. This Warranty shall apply only if the product is used in accordance with the factory directions that accompany it, and on an Alternating Current (AC) circuit. Additionally, to maintain the validity of your Warranty, it is required that you descale and perform a deep clean on your brewer at least once a month using only the approved Cafe Bueno descaler and cleaning tablets. Failure to do so will void the Warranty. Proof of regular maintenance, including receipts for the approved Cafe Bueno descaler and cleaning tablets, may be required to make a Warranty claim. The Warranty shall also be void if the customer resets the machine and clears the number of drinks that have been made. The Warranty shall also be void if the machine appears to have been disassembled, tampered with, or if any part of the machine that is not designed to be removed during normal operation has been detached or altered in any way. If a product is returned for Warranty service and it is determined that the Warranty is void under these terms, the customer will be responsible for all costs associated with the return shipping if they choose to have the product sent back without repair. In such cases, Cafe Bueno is under no obligation to offer repair services, even for a fee, and may decline to perform any repairs on the returned product. This Warranty is in lieu of all other warranties and representations, expressed or implied, and all other obligations or liabilities on our part. We do not authorize any other person or company to assume for us any liability in connection with the sale or use of our product. Within the Warranty period, Cafe Bueno may, at its sole discretion, either repair the product with new or remanufactured parts, or replace the product entirely, either with a new or a certified remanufactured product at no additional charge to consumer. Any repaired or replacement product provided under this Warranty shall be deemed to fully satisfy Cafe Bueno’s obligations under this Warranty. Cafe Bueno may replace defective parts with any serviceable remanufactured parts that meet the performance specifications of new parts for any applicable product.
Cafe Bueno may offer, for an additional fee, a one-year Extended Warranty ("Extended Warranty"). When purchased, the Extended Warranty extends the original Warranty coverage by an additional one (1) year or an additional 1,000 Dispensed Beverages, whichever comes first, beginning immediately upon expiration of the original Warranty.
The Extended Warranty is subject to all term, conditions, limitations, exclusions, and requirements of the original Warranty, including but not limited to all required cleaning, descaling, maintenance procedures, proof-of-maintenance requirements, usage restrictions, and limitations on location and environment of use. Failure to comply with any maintenance or usage requirement set forth in this Warranty shall void both the original Warranty and any Extended Warranty. The Extended Warranty does not provide coverage beyond the total combined limits of time and beverage count described above, does not reset or replace the original Warranty, and does not cover any damage, defect, or condition excluded under the original Warranty. The Extended Warranty is valid only for the original purchaser and is non-transferable. The Extended Warranty must be purchased at the time of product purchase or within five days of the original purchase date. Only one Extended Warranty may be applied per product. Extended warranties may not be stacked or combined. The Extended Warranty is void if any product designated, labeled, or marketed by Cafe Bueno as "home use" is used in any commercial, office, shared workspace, hospitality, or other business environment.
This Warranty is valid only when the product is used in a Residential Setting. "Residential Setting" means a private residence used exclusively for personal, non-commercial purposes. Use of any Cafe Bueno product designated for "home use"—including, but not limited to, models CB-2000, CB-3000, CB-3500, CB-PRO, or any other future models labeled for home use—in a commercial, office, shared workspace, hospitality, or other business environment will void the Warranty in its entirety. This Warranty shall not apply to any product that has been repaired or altered outside our factory nor shall it apply to any product that has been subjected to misuse, negligence or accidents. This Warranty covers only products purchased through Cafe Bueno or one of Cafe Bueno’s authorized resellers or distributors. This Warranty does not cover any products purchased through an auction, a private seller (such as E-Bay, etc.) or a non-authorized online reseller. This Warranty does not cover consequential or incidental damages. (Please note, however, that some jurisdictions do not allow the exclusion or limitation of consequential or incidental damages, so this limitation may not apply to you.) This Warranty is only valid for products purchased, located and used in North America Jurisdiction* and shall not extend to any product not purchased in North America.
For any inquiries with your product, see contact information below:
Please contact us at warranty@shopcafebueno.com or log onto our website at www.shopcafebueno.com.
The above Warranty is in lieu of all other express warranties and representations. All implied warranties are limited to the applicable Warranty period set forth above. This limitation does not apply if you enter into an extended Warranty with Cafe Bueno. No other warranties, express or implied, are made by Cafe Bueno or are authorized to be made on behalf of Cafe Bueno by any retailer, agent, distributor or other party with respect to any product to any consumer or other party. Cafe Bueno does not authorize any other person or company to assume for it any liability in connection with the sale or use of its appliance.
How does country law apply? This Warranty gives you specific legal rights, and you may also have other rights, which vary from state to state/country to country. Some states/countries do not allow limitations on how long an implied Warranty lasts, so the above exclusions may not apply to you. Note: Check the Warranty information contained in the product packaging and see the website for further Warranty information.
- North America Jurisdiction shall mean either: (i) the 50 United States and the District of Columbia only, not including any other U.S. territories, commonwealths, possessions or protectorates or (ii) a province or territory of Canada.